Quality Policy |
|
Team
- You can not manipulate people into doing Quality work.
- Satisfied employee help create satisfied customer.
- TEAM - T - Together E - Every one A - Achieves M - More
|
System
There is nothing so simple it can not be misunderstood! The thickness of the Quality manual is inversely proportional to its effectiveness!
- Everyone doing his best is not the answer. It is first necessary that people know what to do
- The problem is not the people, it is the system
|
Quality
- Customer defines the Quality.
- 100% inspection is business suicide!
- Quality is an investment
- We want good Parts not just good Charts!
- Quality means building the customer's point of view into every aspect of a product from design to final recycling.
- Quality is in the eye of the beholder
- A quality company has a culturre which develops people, enables managers to guide effectively, and the staff feels that their efforts are worthwhile.
- Productivity goes up as quality goes up
- Quality should be integrated into the company’s business plan/strategy.
- Quality is a multi-faceted body. It has to encompass the entire organizatio
|
Improvement
- Remember that improvement has no limits
- Quality improvement is too important to leave it to the Quality coordinators.
- There can not be improvement without new ideas, and there can not be new ideas without the participation of all.
- Results come from doing the right things, not from doing the things right.
- If you dont have time to solve problems, how come you always have time to do it wrong again!
- Tools soon get rusty if they are left in the toolbox!
|
Change
- If we really want to communicate a change in direction and a change in approach, what we need to do as senior managers is demonstrate that we are going to live by a new set of rules and play by these rules
- The only thing that is going to ramain constant around here is the need for CHANGE!
|
Customer
- If you are not customer driven, you may well be driven out of business!
- It is not enough anymore to merely satisfy the customer- Customer must be delighted.
- Customer defines the Quality.
- The customer is always right
- Quality requirements need to be continuously upgraded to meet customers’ needs.
- Customer satisfaction is a measure of product quality
- While satisfied customers tend to be loyal customers, loyal customers are not always satisfied customers
- Every process in the organization has a customer- and without a customer, a process has no purpose.
|
Leadership
- Without similar aims, it's not a Partnership - It's `a Dictatorship!
- Training is an investment -not an overhead!
- Too many managers expect their employees to correct the problems that are created by management.
- The mediocre teacher tells, the good teacher explains the superior teacher demonstrates and the great teacher inspires.
- Be clear about all your goals and objectives
- Do not find fault, find remedy.
- If people do not know what their job is, they can not do a good job
|
Measurement
- What gets measured gets done.
- If you do not measure work, then you do not manage it.
- Employees do what management inspects, not what management expects.
- What you need are metrics that are Specific, Measurable, Actionable, Relevant, and Timely or SMART
|
